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Saturday, November 19, 2011

Phone etiquette, Text messaging, email and facebook etiquette!!

Recently I have noticed a trend with businesses and people.  I'm sure you've been on both sides, the customer and the business owner. 
With technology it seems we are all supposed to be available at the touch of a button, Heaven Forbid you don't have your phone on you for a minute, don't check your email every 30 minutes, or have to take a shower, because that is UNACCEPTABLE.  You are not reachable.  You are a bad business person.  Your customer service is not just poor but horrid.

I recently had a experience where a client/customer called my cell phone, business line, sent two text messages, emailed me twice, and sent a message on my business facebook page, and to top that she had her assistant do the same, and her intern do the same.  By the time I was finished listening to the voice messages, reading the texts, emails, and facebook posts, I had missed 6 other calls, texts, facebook posts...
Sound familiar? 

Well if we were in a relationship you'd be called a psycho, but since you are a client you are "justifiably upset" by the lack of communication. 

So, to all of you out there, who own a business, Good Luck, and to all of you out there who are clients/customers, unless the person is your doctor , this is not a life threatening issue.  We will get back to you, we will take care of you because you are important to us, but if you have to resort to psychotic behavior about a non-life threatening issue, please hang up right now and call 911!!!

1 comment:

  1. This is hilarious. I think I'm going to add to my voicemail "if this is an emergency, please hang up and dial 911." Ha!

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